Anoka-Ramsey Community College Students Cast in You’re a Good Man, Charlie Brown

Local Businesses Donate Raffle, Auction Items for College Scholarships

New Ask Us Chat Service Offers Students Real-Time, Online Advice from Anoka-Ramsey Community College Counselors, Advisors

Anoka-Ramsey Community College Hosts Get-To-Know-The-Campus Event for Local Public Safety Officials

Coon Rapids VFW Donates Flag to Anoka-Ramsey Community College Veterans’ Center

Charlie Brown, Peanuts Gang Come to Life at Anoka-Ramsey Community College

Anoka-Ramsey Community College Alumni and Business Departments Offer Networking Series to Encourage Business-ease

Anoka-Ramsey Community College Women’s Basketball Team Ranked First in Division

Exercise Physiology Focus at Anoka-Ramsey Community College 20th Annual Science Night

Scholardazzle Event Makes Magic for Scholarships at Anoka-Ramsey Community College

Anoka-Ramsey Community College (ARCC) Office of Diversity and Multiculturalism Launches Speaker Series

Charlie Brown, Peanuts Gang Take Stage at Anoka-Ramsey Community College

Award-winning Author Reads, Signs New Book at Anoka-Ramsey Community College

Potential College Students: Get Free Financial Aid Facts at Super Saturday Event

Alumni-Student Business Luncheon Series Introduces Business Students to Real World

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Annual Candlelight Ski Warms Night with Community-College Connection

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Former Faculty Member, Wife “Pay Forward” With $100,000 Donation to Anoka-Ramsey Community College

Cambridge Campus 20th Annual Science Night Ignites Interest in Physical Fitness

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Anoka-Ramsey Community College Auxiliary Services Unit Honored for Excellent Financial Management

Explore Educational Options at Anoka-Ramsey Community College Open Houses March 8

Audio Radiance to Perform at Free Vocal Jazz Concert

Annual Candlelight Ski Event Draws More Than 100 Guests

Three Anoka-Ramsey Community College Students Named to All-Minnesota State Academic Team

Golden Rams Win State Championship, Shoot for Nationals in New York

Alumni-Student Business Luncheon Series Welcomes SimonDelivers Inc. President, COO

Anoka-Ramsey Community College Women’s Basketball Going to Nationals

A Bridge to the Future 2007 Building Dedication Celebrations Cambridge Campus

Experience Native American Music and Storytelling at Anoka-Ramsey Community College, March 29

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Best-Selling Author Visits Anoka-Ramsey Community College

Representative Jim Ramstad to be Recognized at National Trio Day Celebration

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Alumni-Student Business Luncheon Series Welcomes Jose Luis Lozano

Three Colleges Honor Congressman Jim Ramstad for Proven Commitment to Higher Education

Controlled Burn at Coon Rapids Campus Native Prairie Site

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Free Easy Listening Concert at Cambridge Campus, April 25

Public Invited to Second Annual Anoka-Ramsey Community College Student Fine Art Exhibit

College Art Sale Provides Gifts, Student Support

Anoka County, Anoka-Ramsey Community College and Mercy and Unity Hospitals Collaborate to Put Face on Mental Illness during Mental Health Awareness Month

Anoka-Ramsey Community College Student Receives Honor Society’s Most Coveted Award

MSU Moorhead Partners with Anoka-Ramsey Community College to Deliver Bachelor's Degree in Special Education on Cambridge Campus

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Prestigious Writing Association Appoints Anoka-Ramsey Community College Faculty to Board

Earth Day Comes Early, Often to College Campus

Anoka-Ramsey Community College Fine Art Students Exhibit Artwork at Blaine City Hall

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College Art Sale Draws Hundreds

Collaborative Effort Launches Month-Long Mental Health Awareness Campaign at Anoka-Ramsey Community College

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Be the Bridge Celebration Draws Long Line

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Business Luncheon to Focus on Entering International Business

New Bachelor's Degree in Special Education at Cambridge Campus Cause for Celebration

New Ask Us Chat Service Offers Students Real-Time, Online Advice from College Counselors, Advisors

January 11, 2007

Progressive online services are a must for today's college students. To meet this technological must-have, Anoka-Ramsey Community College (ARCC) is launching real-time, online student advising through an instant messaging service called Ask Us Chat. Offering Ask Us Chat services makes ARCC the first public educational institution in Minnesota to offer chat line advising services to its students.

Beginning January 16, the first day of the spring semester, Ask Us Chat will be available Monday - Friday, 12 - 1 p.m. and again Monday and Thursday evenings, 7 - 8 p.m. Throughout the term, Ask Us Chat will be monitored for use and hours will expand as demand builds.

"Ask Us Chat is phase two of our popular Ask Us online service initiative," says John Hennen, ARCC Counselor.

New Ask Us chat service starting at Anoka-Ramsey Community College The addition of Ask Us Chat to Anoka-Ramsey Community College web services grants students real-time, online access to counselors and advisors to get the answers they need to succeed.

The first phase of Ask Us made answers available 24/7 for frequently asked questions (FAQs) on 35 popular topics, such as course registration, student health insurance, graduation requirements and much more.

The second phase Ask Us Chat is not ARCC's only technological first. When phase one Ask Us was first offered in November 2005, ARCC became the first community college in Minnesota to offer online advising services in this format. In July 2006, ARCC was recognized for the Ask Us effort by Minnesota State Colleges and Universities (MnSCU) with an award for Innovation in Student Affairs Programming. Ask Us Chat service continues to raise the bar for this type of service.

"Ask Us Chat will ensure that the same walk-in advising services that are available on-campus are available online," says Andrea Roberge, ARCC Counselor, faculty and Ask Us project administrator. "We know our students have busy and sometimes challenging lives, and we are committed to meeting their changing advising needs using multiple delivery formats."

Using Ask Us Chat
To access the Ask Us services, users on ARCC's Web site can click on the oval "Ask-Us" icon. If answers are not available in the searchable Ask Us FAQs, users can click on the "Chat with Advisor" tab to chat directly with an advisor during available hours to get the information they need via direct answer or a link to an ARCC Web page with comprehensive information. Users can also select the "Ask a Question" tab to e-mail their question for an accurate response from the appropriate college office within one business day.

ARCC is on the cutting edge of online services with the state-of-the-art RightNow Technologies platform that many corporations, government and non-profit agencies and educational institutions use throughout the nation, but chat line language should be old-fashioned English.

"I'm hoping Ask Us Chat users will limit their use of popular chat abbreviations to avoid misunderstandings and confusion," Hennen says. "Our only goal is to provide fast, accurate and complete answers."

Along with Ask Us Chat and Ask Us, ARCC offers other Web-based student services, including online courses, new student orientation, financial aid application and award review, course registration, tuition payment, tutoring, transcript review, degree credit review, transferability of courses and a student email system.

For more information on Ask Us Chat, Ask Us or any Anoka-Ramsey Community College online service, visit