Program - Computer Help Desk Specialist

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Computer Help Desk Specialist

Program Information

Computer Networking certificates focus on the development of job- or career- specific skills in a short-term, concentrated format. Many courses may apply toward the Associate of Science (AS) degree in Computer Networking.

General Information

Due to the dynamic nature of the computer networking industry, students are not able to sell back CNET course materials to the bookstore.

  • By completing this program, students will achieve the following learning goals:

    1. Design and develop secure voice, video, and data networks.
    2. Implement and configure networked devices.
    3. Demonstrate the skills necessary to administer and monitor networks.
    4. Exhibit mastery of problem-solving skills to troubleshoot existing and emerging technologies.
    5. Function as responsible and ethical network administrators for organizations and society.

  • 19 credits
    BUS 1112 Computer Concepts and Applications 3
    CNET 1100 Introduction to Information Technology 3
    CNET 1105 Introduction to Cybersecurity 1
    CNET 2112 Client Operating Systems 3
    CNET 2113* Server Operating Systems 3
    CNET 2101* Introduction to Networks 3
    CNET 2110* Principles of IT Security 3
    *Course has prerequisite - see course schedule or catalog description.

  • 11 credits
    BUS 1103 Human Relations in the Workplace  3
    Electives: Select a minimum of 8 credits from the following:
    BUS 1119 Database Management using Microsoft Access 3
    CNET 1000 IT Exploration 2
    CNET 2114 Fundamentals of Linux/UNIX 3
    CNET 2125 System Virtualization 3
    CNET 2297^ Field Experience & Seminar 1-4
    CNET 2301* Routing and Switching Essentials (CCNA 2) 3
    CSCI 1101* Introduction to Computer Science and Problem Solving 3
    *Course has prerequisite - see course schedule or catalog description.
    ^ Course requires Instructor permission.

    • A minimum of 12 semester credits in courses numbered 1000 or above must be completed at ARCC.
    • A minimum cumulative grade point average (GPA) of 2.0 in courses numbered 1000 or above at ARCC.
    • A minimum grade of C must be earned in all program requirements.
    • All program requirements must be completed at ARCC.
    • Courses must be completed within three years. Students may petition to extend the window beyond the three years.
    • All courses requirements must be complete before a certificate will be awarded.
    • Students must complete a Certificate Application. Certificate Applications
      are available online, in the Office of Records & Registration, and in the Advising Center. Submit a completed form to the Office of Records & Registration.
    • The requirements of this program are subject to change without notice.

    NOTE: You are encouraged to contact an academic advisor at 763-433-1230 for course planning assistance and information about transfer credit evaluation and transfer options.

  • *Some occupations may require advanced education

    • Computer & Information Systems Manager
    • Network Administrator
    • Wireless Network Specialist
    • Computer Support Technician
    • Help Desk Specialist
    • Network Security Analyst
    • Computer Systems Administrator
    • Server Support Specialist

  • For more information about our program graduation rates, the median debt of students who completed the program, and other important information, please visit the Gainful Employment Disclosure Report.

Supplementary Information

Meet Our Students and Alumni

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  1. Meet Jake Oswell
    Jake Oswell
    Information Systems
    Computer Networking

    "I enjoyed the relationships formed with teachers and other students at Anoka-Ramsey. Along with the cultural diversity, there was also age diversity. We were all in different places in our lives, and able to bring that experience into the classroom to help each other."

  2. Meet Jerry Nottingham
    Jerry Nottingham
    MnTC
    Associate in Arts

    "Location, price, helpful staff and opportunity for a better future, Anoka-Ramsey offers it all! Anoka-Ramsey is a great resource to someone who would like to enhance their future with a better education."

  3. Meet Nathan Morris
    Nathan Morris
    Nathan Morris
    Information Systems
    CNET
    Nathan Morris

    "Without a degree from Anoka-Ramsey I would not have had a career. While in school I met individuals in the industry. With hard work in class I was noticed and offered a job in the industry. Since then it has been history. I have moved on from my first job and now run a division. I have a stable income even in this economy."

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