Anoka Ramsey Community College

Computer Help Desk Specialist

Program Information

• Program Goals

  By completing this program, students will achieve the following learning goals:

  1. Design and develop secure voice, video, and data networks.
  2. Implement and configure networked devices.
  3. Demonstrate the skills necessary to administer and monitor networks.
  4. Exhibit mastery of problem-solving skills to troubleshoot existing and emerging technologies.
  5. Function as responsible and ethical network administrators for organizations and society.

• Program Requirements

  19 credits
  BUS 1112	Computer Concepts and Applications	3
  CNET 1100	Introduction to Information Technology	3
  CNET 1105	Introduction to Cybersecurity	1
  CNET 2112	Client Operating Systems	3
  CNET 2113*	Server Operating Systems	3
  CNET 2101*	Introduction to Networks	3
  CNET 2110*	Principles of IT Security	3
  *Course has prerequisite - see course schedule or catalog description.

• Additional Requirements

  11 credits
  BUS 1103	Human Relations in the Workplace	3
  Electives: Select a minimum of 8 credits from the following:
  BUS 1119	Database Management using Microsoft Access	3
  CNET 1000	IT Exploration	2
  CNET 2114	Fundamentals of Linux/UNIX	3
  CNET 2125	System Virtualization	3
  CNET 2297^	Field Experience & Seminar	1-4
  CNET 2301*	Routing and Switching Essentials (CCNA 2)	3
  CSCI 1101*	Introduction to Computer Science and Problem Solving	3
  *Course has prerequisite - see course schedule or catalog description. ^ Course requires Instructor permission.

• Completion Requirements

  • A minimum of 12 semester credits in courses numbered 1000 or above must be completed at ARCC.
  • A minimum cumulative grade point average (GPA) of 2.0 in courses numbered 1000 or above at ARCC.
  • A minimum grade of C must be earned in all program requirements.
  • All program requirements must be completed at ARCC.
  • Courses must be completed within three years. Students may petition to extend the window beyond the three years.
  • All courses requirements must be complete before a certificate will be awarded.
  • Students must complete a Certificate Application. Certificate Applications
    are available online, in the Office of Records & Registration, and in the Advising Center. Submit a completed form to the Office of Records & Registration.
  • The requirements of this program are subject to change without notice.

  NOTE: You are encouraged to contact an academic advisor at 763-433-1230 for course planning assistance and information about transfer credit evaluation and transfer options.

• Possible Career Paths

  *Some occupations may require advanced education

  • Computer & Information Systems Manager
  • Network Administrator
  • Wireless Network Specialist
  • Computer Support Technician
  • Help Desk Specialist
  • Network Security Analyst
  • Computer Systems Administrator
  • Server Support Specialist

• Gainful Employment Disclosure Report

  For more information about our program graduation rates, the median debt of students who completed the program, and other important information, please visit the Gainful Employment Disclosure Report.

• Program Credits

  Program Requirements	19
  Additional Requirements	11
  Total	30

• Important Links

  Official Program Guidesheet

  Course Schedule

  Gainful Employment Disclosure Report

• Ask Anoka-Ramsey
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• Contacts

  Admissions
  763-433-1300

  Academic Advising
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• Non-Credit Certificates

  For continuing education and customized training (non-credit) courses, visit ProWorkTraining.com.