Program - Computer Help Desk Specialist

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Computer Help Desk Specialist

Program Information

Computer Networking certificates focus on the development of job- or career- specific skills in a short-term, concentrated format. Many courses may apply toward the Associate of Science degree in Computer Networking.

General Information
Due to the dynamic nature of the computer networking industry, students are not able to sell back CNET course materials to the bookstore.

  • By completing this program, students will achieve the following learning goals:

    1. Design and develop secure voice, video, and data networks.
    2. Implement and configure networked devices.
    3. Demonstrate the skills necessary to administer and monitor networks.
    4. Exhibit mastery of problem-solving skills to troubleshoot existing and emerging technologies.
    5. Function as responsible and ethical network administrators for organizations and society.
  • 18 credits

    BUS 1112 Computer Concepts and Applications 3
    CNET 1101 PC Troubleshooting, Maintenance and Repair 2
    CNET 1115 IT and Data Assurance 3
    CNET 2101 Introduction to Networks 3
    CNET 2105 Security Awareness and Policies 1
    CNET 2112 Desktop Operating Systems 3
    CNET 2113* Network Operating Systems 3
    *Course has prerequisite - see course schedule or catalog description.
  • 12 credits

    BUS 1103 Human Relations in the Workplace  3
    Electives: Select a minimum of 9 credits from the following:  
    BUS 1108 Business Math 3
    BUS 1113* Computer Applications II: Integrated Projects 3
    BUS 1122 Business Ethics and Social Issues 3
    BUS 1180 Developing Web Pages 3
    BUS 2215 Legal Environment of Business 3
    BUS 2244 Principles of Management 4
    CNET 1201  A+ Core Hardware and OS Technologies  3
    CNET 2114 Fundamentals of Linux/UNIX 3
    CNET 2125* System Virtualization 3
    CNET 2205 Fundamentals of Wireless LANs 3
    CSCI 2215* Managing Network Security 3
    CNET 2297^ Field Experience & Seminar 1-4
    CNET 2320* Unified Communications/VoIP 3
    CSCI 1101* Introduction to Computer Science and Problem Solving 3
    CSCI 1106* Fundamentals of Computer Science I 4
    CSCI 1107* Fundamentals of Computer Science II 4
    *Course has prerequisite - see course schedule or catalog description.
    ^ Course requires Instructor permission.
    • A minimum of 12 semester credits in courses numbered 1000 or above must be completed at ARCC.
    • A minimum cumulative grade point average (GPA) of 2.0 in courses numbered 1000 or above at ARCC.
    • A minimum grade of C must be earned in all program requirements.
    • All program requirements must be completed at ARCC.
    • Courses must be completed within three years. Students may petition to extend the window beyond the three years.
    • All courses requirements must be complete before a certificate will be awarded.
    • Students must complete a Certificate Application. Certificate Applications
      are available online, in the Office of Records & Registration, and in the Advising Center. Submit a completed form to the Office of Records & Registration.
    • The requirements of this program are subject to change without notice

    NOTE: You are encouraged to contact an academic advisor at 763-433-1230 for course planning assistance and information about transfer credit evaluation and transfer options.

  • *Some occupations may require advanced education

    • Computer & Information Systems Manager
    • Network Administrator
    • Wireless Network Specialist
    • Computer Support Technician
    • Help Desk Specialist
    • Network Security Analyst
    • Computer Systems Administrator
    • Server Support Specialist
  • For more information about our program graduation rates, the median debt of students who completed the program, and other important information, please visit the Gainful Employment Disclosure Report.

Supplementary Information

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